Return Policy

Return Eligibility

We hope you're pleased with your purchase. If something isn't quite right, you can request a return within 30 days of delivery.

To Be Eligible for a Return:

• Items must be unworn, unwashed, undamaged, and unaltered.
• All original tags must remain attached, and any hygiene seals must be intact, where applicable.
• Returns must be requested and approved before items are shipped back.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items are not eligible for return, including:

• Bodysuits, lingerie, and underwear
• Swimwear
• Jewelry
• Beauty products

Free gifts are also not eligible for return.

How to Request a Return

1. Sign in to your MOTF account.
2. Go to My Orders and find the order containing the item(s) you'd like to return.
3. Click Request Return.
4. Select the item(s) you wish to return, then click Next Step.
5. Select your reason for returning, then click Next Step.
6. Choose your return method and confirm your request.

Once your request is approved, you'll find your return method and instructions on the Return Details page.

Return Shipping Guide

We offer two return methods, depending on your delivery country or region:

• Return Label Service: MOTF provides a prepaid return label for eligible orders in select countries.
• Self-Return Shipping: You arrange and pay for return shipping through one of our supported carriers.

Your available return method and instructions will be provided on the Return Details page once your request is approved.

Return Label Service

For orders delivered to the United States, the United Kingdom, France, or Italy, you may be eligible for a prepaid return label. Please ship your return within 30 days of delivery using the provided label.

Return shipping fees vary by delivery country and may be deducted from your refund. See the details below.

Country	​Return Method		Return Label / QR Code	Printer Required	Return Shipping Fee
United States	USPS Drop-Off		QR Code	No	First return: Free. Your first return of one or more eligible items from the same order is free within the Voluntary Return Window. Additional returns: $7.99 each. A $7.99 shipping fee will be deducted from your refund for each additional return from the same order.
			Return Label	Yes
United Kingdom	EVRi Drop-Off		Return Label	Yes	First return: Free. Your first return of one or more eligible items from the same order is free within the Voluntary Return Window. Additional returns: £2.50 each. A £2.50 shipping fee will be deducted from your refund for each additional return from the same order.
			QR Code	No
	Royal Mail Drop-Off		Return Label	Yes
			QR Code	No
France	Mondial Relay Drop-Off		QR Code	No	First return: Free. Your first return of one or more eligible items from the same order is free within the Voluntary Return Window. Additional returns: €4.50 each. A €4.50 shipping fee will be deducted from your refund for each additional return from the same order.
			Return Label	Yes
	Colissimo Drop-Off		Return Label	Yes
	Chronopost Drop-Off		Return Label	Yes
Italy	BRT Drop-Off		Return Label	Yes	First return: Free. Your first return of one or more eligible items from the same order is free within the Voluntary Return Window. Additional returns: €2.99 each. A €2.99 shipping fee will be deducted from your refund for each additional return from the same order.
	Poste Italiane Drop-Off		Return Label	Yes

Once your return request is approved, you'll find your designated carrier and return label on the Return Details page.

If you're returning multiple items from the same order, please pack them together and use one return label whenever possible to avoid additional shipping fees.

Drop off your package at a nearby location of the designated carrier.

Self-Return Shipping

For orders delivered to countries or regions where prepaid return labels are unavailable, you'll need to arrange and pay for return shipping through one of our supported carriers.

Your designated return address and a list of supported carriers will be provided in your return confirmation email and on the Return Details page.

Return shipping costs are determined by your selected carrier and must be paid directly to the carrier. MOTF is unable to reimburse self-return shipping costs.

How to Complete Your Return

1. Check your return confirmation email or the Return Details page for the designated return address and list of supported carriers.
2. Select a carrier from the list and ship your package to the designated return address.
3. Keep your tracking number and save a clear, complete image of your shipping label, whether digital or printed.
4. Upload your tracking number and shipping label photo through My Orders → Return Details → Update Tracking Info.

Important Notes

• Do not use Freight Collect shipping, as our warehouse cannot accept these shipments.
• Do not send your return to the sender's address on the original package. This is not our designated return address and may delay processing.
• Before shipping, please double-check the contents of your package. MOTF is not responsible for items not purchased through MOTF that are mistakenly sent to our return facility.

Refunds

• Most returns are processed within 5 business days of receiving your package.
• Once your refund has been processed, the amount will be credited to your original payment method. You'll receive a confirmation email once your refund is issued.
• Original shipping fees are non-refundable.

If you have any questions about your return, our Customer Care team is happy to help.